Program Manager (Day Support)- Louisa Adult Activity Center- Part Time

Website The Arc of the Piedmont

This is a part-time Program Manager position (20 hours/week) for our Louisa Adult Activity Center. It is of course our goal to continue to grow the program, so there is the potential for this to become full-time in the future. While we do require a fully completed application (as this is required by the agencies overseeing us) we ask that you also send a resume to A cover letter is welcome and appreciated, though optional.

POSITION TITLE:  Day Support Program Manager.


The incumbent serves as the operational and clinical director for the day support programs provided by the agency.  In this capacity he/she has responsibility in coordinating the resources necessary to provide an integrated, coordinated system of community inclusion to bring individuals with disabilities, families, community resources, and individual community members together to support individuals with disabilities.  The Day Support Program Manager works to assure that day support services meet all regulatory requirements as well as those of The Arc.

This is a professional level exempt position.  The incumbent reports to the Deputy Executive Director of Services.  In carrying out position duties he/she performs in accordance with professional ethics and established policies.  The incumbent is expected to function with substantial initiative as well as utilize independent judgment.


  1. Works with the Deputy Executive Director of Services to develop and manage an integrated and coordinated system of community engagement, through education, promotion, consultation and collaboration with other services provided by the agency, other agencies, and private providers.
  2. Provides guidance and leadership in developing an array of center-based and community-based day support services that meet the needs and preferences of the individuals receiving services, their families and their advocates.
  3. Provides clinical guidance and sets up controls for the provision of services and and the development of Person-Centered plans; ensures the provision of high-quality services appropriate to the individual needs and desires of each person.
  4. In conjunction with the Deputy Executive Director of Services, provides administrative guidance and sets up controls for the regular review of individual records (including financial and medication administration); the systematic collection and posting of data; preparation of periodic reports (including Person-Centered Plans) according to organizational procedures and regulatory compliance statutes; ensures the maintenance of individual records.
  5. Provides support and guidance to the DSPs in the day-to-day operation of the Adult Activity Center.
  6. Provides direct supervision to the Direct Support Professionals including the monitoring and evaluation of employee performance.
  7. Maintains and provides oversight of staff work schedules for Day Support DSPs.
  8. Coordinates the development of a comprehensive written plan that addresses the long term goals and dreams of the person supported and also includes elements as required by The Arc, funding sources and regulatory agencies. Assures the plan is clear and concise and is accepted by the person supported.  Assures consistency of quality and format across all service providers and service sites and circulates approved copies of plan to all relevant parties.
  9. Ensures that service plans are updated at least annually or more often as needs dictate, including methodologies, goals and objectives, and documentation needed.
  10. Coordinates and chairs regular meetings for DSPs to ensure the chain of communication and continuity of supports.
  11. In conjunction with the Deputy Executive Director of Services provides guidance, conducts in-service training, and consultation to DSP Staff by participating in Service Site Meetings and Staff Development Plans.
  12. Assists the Deputy Executive Director in curriculum development.
  13. Develops and implements Quality Assurance and Quality Improvement initiatives as recommended.
  14. Provides on-call assistance as needed to assure appropriate handling of emergency situations.
  15. Represents The Arc as required or requested at public events, collaborative councils, task forces, regional and state meetings.
  16. Performs other related duties as assigned by the Deputy Executive Director of Services.


Knowledge of:  Considerable knowledge of developmental disability delivery systems including Medicaid Waiver, principles of person-centered planning, principles of  community engagement, family support, behavioral support strategies, service coordination, group process, service promotion, public relations, social services systems, and agencies working with individuals with disabilities.

Skills:  Development and monitoring of individualized services, social interactions, public promotion, service coordination, program development, community development and collaboration, staff supervision and development, teaching; safe operation of passenger vehicles as evidenced by a valid Virginia driving license and acceptable Department of Motor Vehicle driving record; CPR and first aid procedures, crisis intervention and emergency response.

Abilities:  Ability to manage concurrent operating service sites, to write and speak effectively; to exercise leadership and supervise the work of others; to educate/train staff; to interact effectively and maintain favorable relations with staff, people receiving services and the public; to present a professional and compassionate image; to organize material; document accurately, and meet required documentation deadlines; analyze trends and develop/implement appropriate responses.


Bachelor’s Degree required. Four years of progressively responsible experience providing and managing services for individuals with developmental disabilities preferred; Minimum of three years of experience supervising staff.

SCHEDULE:  20 hours per week, with a schedule of Mon. – Thurs. 8a- 12p, Fri. 12p-4p.

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